You ever have a month where the team is slammed, revenue looks fine, and you still feel like margin disappeared? Not because you got lazy. Because the business has gotten heavier. A little more custom work.A few more exceptions.One more tool.One more “we’ll just handle it.” That wear and tear shows up in two places fast: gross margin and cash. Now, here’s what’s inside this week’s newsletter: THE QUICK HIT: A simple gross margin definition you can use. DEEP DIVE: The Complexity Tax (where...